Let me try to answer some of what you may be perceiving. I offer this honestly and without prejudice for the questions: Sometimes answering a lot of well-meaning inquiry just gets in the way of doing the things that drive this cart forward. No one, not even your paid staff does this as his or her living. It is all part-time at best and so time, being finite, means requests for information, attention, change, etc. (being apparently infinite) SEEM like they fill up the limited time any of us can devote to the real work of making PSi function.
Please, don't anyone read that I am saying your questions are inappropriate. I am saying that we are already dancing as hard as possible. Sometimes it takes 24 hours or more to get an answer ready to go. Or a response to your request or an answer to an email. Sometimes requests come at exactly the wrong moment. Next week might be better, but by the time we get to next week, I've had two or three other things that had high priority. Sometimes we need a reminder that we said we would do something, not because we are stalling or ignoring, but because a hundred other things are demanding our attention and energy.
Poets and organizers can be a pretty volatile collection. Don't blow up or use inflammatory language and insults. At least with me the likely response is to say, I have a hundred things to do today. This rude fellow just went to the back of the line. Sorry, if that isn't human nature, it is mine.
All people do what they can do and they don't do more. It is likely we need someone working the information desk at all times. But right now, about six of us try to take turns there on top of our other responsibilities.
And, if that seems hard to believe, drift back over these recent threads and see who is answering questions and how many questions there have been. I don't claim this is the best system for information dispersal, but it is the system we have.